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Frequently Asked Questions

Cant find the answer to your question? Use our Contact Us form and a member of the CashBerry Team will get back to you shortly.


How much is my old mobile phone worth?

Your old Phone could be worth as much as £250.00! Use our Quick Search on the Home Page to find out how much you can get for yours.

Do you specialise in a particular make of phone?

We specialise in all makes and models of phones, this enables us to offer the best prices in the industry to recycle your old Phone.

Do I have to pay to send my Phone to CashBerry for Recycling?

We offer a FREEPOST service to our customers, however we cannot be responsible for phones lost in the Post. For piece of mind you might think about sending your high value Phone to us by Recorded or Special Delivery as this provides a Tracking Number and Insurance through the Post Office.

Working Phones

Each mobile phone or device should:

  • Turn on and off (with all buttons working)
  • Be fully functional* (cosmetic wear and tear is acceptable)
  • Have a working screen (without cracks or pixel damage)
  • Have a working touch screen** (without cracks or damage)
  • Have a fully working operating system (software)
  • Include its battery (you can keep memory card, charger, etc)
  • Not be water-damaged (water indicators must not be red)
  • All features such as Making calls, Wi-Fi, Camera, Video, etc must work.

**Applies to touch screen phones and devices only.

Faulty Phones

Each mobile phone or device should:

  • Include its battery (you can keep memory card, charger, etc)
  • Be intact - not crushed or snapped in half
  • Not have any missing parts or components

Faulty examples: Water damaged, Broken/bleeding LCD (screen), blank display, no power up, faulty/cracked touch screen, faulty operating system, etc

All Apple iPhones and devices must not be 'activation locked' and must be deregistered (removed) from any iCloud (Find my iPhone/iPad) accounts. All phones and devices must be on a UK network or not locked. Phones or devices locked to a foreign network will not be accepted.

Can I donate the money received for my device to Charity?

We will gladly send the money to your favourite Charity on your behalf, when you receive the sales package simply check the "I wish to Donate the money to my favourite Charity" box. Once your Phone is processed the full amount due will be sent directly to the Charity of your choice.

I am a Business will you buy a quantity of phones's?

We have a dedicated Business Team who specialise in the purchase of Corporate Handsets. Contact them on 01902 711880 for more details.

Will you still buy my old mobile phone if its broken?

Cashberry Recycle both working and non-working mobiles, we may still offer to purchase your phone even if its broken. If this is the case we will contact you with an amended price for your phone, you then have seven days to accept or decline the offer, at which time if you have not responded we will automatically process your order at the new price.

Can I send the Accessories that came with my Phone?

You are welcome to send any Chargers, Data Cables, Head Sets and Cases that came with your Phone.

How long is my CashBerry order valid?

After you place your website order its valid for 14 days.

We will send you several reminders via email during this period.

If your Phone(s) are not received within the 14 days we will assume you no longer wish to proceed with your recycling order and it will be automatically cancelled.

Can I track my order?

There is really no need to track your order as we process the orders same day as they are received which means you get paid faster! Sometimes as fast as next day.

How do I wipe all personal data from my Blackberry?

To delete all information and reset your Blackberry simply:

  1. Go to Options
  2. Select Security Options
  3. Select General Settings
  4. Press the "Menu" Key and select Wipe Handheld

For extra piece of mind our technicians remove all data and security wipe all handsets once they reach our processing facility.

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